Policies & Procedures

Here at House of Glam we ensure our clients have the best experience possible. Should there ever be any concerns with a service you received please notify us immediately. We offer a one time complimentary follow up appointment that is limited to 30 minutes. One time complimentary follow up appointments must be made within 72 hours of the initial appointment.

Cancellation Policy

House of Glam has a 48 hour cancellation/rescheduling policy. Any appointments rescheduled or cancelled within 24 hours or same day, will be charged 100% of the service cancelled or rescheduled. To avoid this from happening please reschedule/cancel your appointment 48 hours prior to your appointment.

No Shows

Any no shows will be charged 100% of the service. This fee also applies if you call to cancel after your appointment time has started.

Late Policy

Please notify us if you will be running late. If you are more than 15 minutes late we cannot guarantee that your service will be performed that day. We work very hard to make sure we are on time for your appointment. This may result in rescheduling your appointment for another day. If you arrive late and still want to be serviced we can only do what we can for the remainder of the appointment. However complete coverage is not guaranteed. The entire amount of the service will be due whether or not you arrive late and do or do not get the service done. 

allergic reactions/removals

We do not offer refunds in the event of a reaction. We will remove the set for free within 48-72 hours of initial appointment. Reactions are always a possibility and can happen at any time.

Lash Fills

Everyone has a unique lash cycle which is why fills are needed every 2-3 week. In order for it to be considered a fill you must have 40% of lashes intact to be a fill. If you come into your appointment with less than 40% a full set may be required. If you arrive with no extensions remaining you will be asked to reschedule for a full set. Please understand that we can only do what is possible in the time allowed.

Refunds

We do not offer refunds on services or retail products. If you have any concerns with the service you received please notify us immediately. We offer one time complimentary follow up appointment for the same service that is limited to 30 minutes. One time complimentary follow up appointment must be made within 72 hours of the initial appointment.

no children

Due to liability concerns and the nature of our services we do not allow children into the suite during a service. Please arrange for appropriate childcare.